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Research behind the Refig impact benchmarks

These are independent industry benchmarks for AI automation, marketing automation, AI chat, site speed, and design credibility. They are useful planning references, not promises of identical results.

We cite outside research because a new company should earn trust with clear reasoning, transparent sources, and practical implementation.

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AI automation

The economic potential of generative AI

2023
60-70%

cited benchmark

Current generative AI and other technologies have the potential to automate work activities that absorb 60 to 70 percent of employees' time today.

Useful benchmark for repetitive knowledge work, research, support, and administrative workflows.

McKinsey Global Institute

Workflow automation

Marketing automation increases productivity

2017
20%

cited benchmark

Nucleus found that marketing automation makes marketers 20 percent more productive.

A practical proxy for automating repeatable marketing and customer follow-up work.

Nucleus Research

Lead generation

Marketing automation returns $5.44 for every dollar spent

2021
225%

cited benchmark

Across 16 ROI case studies, Nucleus found marketing automation customers increased lead generation by 225 percent on average.

Best framed as case-study evidence, not a guaranteed outcome for every business.

Nucleus Research

AI chat

State of Chatbots in B2B Demand Generation

2022
56%

cited benchmark

More than half of surveyed B2B marketers said chatbots increased their lead-to-customer conversion rate by at least 10 percent.

Relevant when chat is designed to qualify visitors and route serious buyers quickly.

Botco.ai

AI chat

The State of Chatbots

2019
67%

cited benchmark

Intercom reported that business leaders said chatbots increased sales by an average of 67 percent.

A directional sales benchmark for chat that answers questions, qualifies intent, and hands off to humans.

Intercom

Website performance

Milliseconds Make Millions

2020
21.6%

cited benchmark

Lead generation sites saw a 21.6 percent improvement in users progressing to the form submission page after a 0.1 second mobile speed improvement.

Shows why a well-built website is a revenue system, not only a visual asset.

Deloitte / Google

Website design

How Do People Evaluate a Web Site's Credibility?

2002
46.1%

cited benchmark

Participants commented on a site's design look more often than any other credibility factor.

Supports the need for strong layout, typography, imagery, and interface consistency.

Stanford Web Credibility Research